Improving the Customer Service Chat-Bot
Chat bots are quickly becoming the customer service representatives of the digital age. While it can be clunky and frustrating to talk to a machine. Rasa NLU could be part of the solution. It’s an open source API that makes it easier for developers to bring more sophisticated bots to market. Globalive chairman Anthony Lacavera talks to Alexander Weidauer, Rasa’s Co-Founder and CEO about their collaborative approach to customer service.