Why Chatbots And A.I. Are The Future Of Customer Service
Siri, Cortana, and Alexa might be the most familiar digital assistants today, but they weren’t the first. Instead, it was Jenn, Julie, and Sargeant Star, conversational chatbots designed by Next IT. Tracy Malingo, President, Next IT discusses the evolution of her company’s machine learning and artificial intelligence techniques over the past decade and how Next IT plans to use their technology to enhance the future of customer service. She speaks with Bloomberg North’s Anthony Lacavera.